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Health & Safety

This policy aims to prevent accidents and occupational ill health by eliminating hazards, wherever possible, and by reducing those that remain to the lowest level reasonably practicable. The Health and Safety Policy demonstrates that all members of the Swimming School have a part to play in making our workplace safe and healthy.

Paige’s Swim School does not own or manage any facilities or premises but is wholly committed to providing a safe and healthy environment at its sites for the benefit of its staff, customers and contractors by achieving high standards of health & safety in its operations.

By working in conjunction with those who use the facilities we will, so far as reasonably practicable:

    • Establish, maintain and review health & safety standards through the process of risk assessment.

    • Ensure that the premises are without risk to those who use them.

    • Provide safe systems of work for all staff. 

    • Make suitable arrangements for welfare facilities in the workplace. 

Paige’s Swim School are expected to take responsible care of themselves and to protect themselves from the obvious risks and hazards when working for the Swimming School.

Possible areas for concern may be divided into two sections: In the water and on the poolside. 

Photography & Recording

The taking of photographs or videos is strictly prohibited in line with Paige’s Swim School safeguarding procedures. We will reserve the right to ask for any photos and videos taken to be deleted. Under no circumstances will photography be permitted in the changing facilities or toilet areas of the pools. The use of mobile phones on the poolside is strictly prohibited. If you need to take or make a phone call please do so off poolside.

If you wish to take a photo of your child, please inform the lead instructor, before doing so. Per Swim England guidelines, any images taken by Paige’s Swim School for publicity purposes will be done with the written permission of the parent/guardian.

Children on poolside should be supervised by their parents/carers. Parents of children playing with electronic devices on the poolside must make their children aware that any recording or streaming of other people is not allowed.

Photographs and information appearing on the Paige’s Swim School website, Instagram and Facebook page are used per the Safeguarding policy. 

Hygiene for Swimmers

  • If possible, shower before entering the water. 

  • Use the toilet before entering the water. 

  • Anyone suffering from any type of stomach upset (diarrhoea or sickness) should not be allowed in the pool for a minimum of 48 hours after the symptoms have cleared. 

  • Athlete’s Foot; persons with severe athlete’s foot should not be allowed in the swimming pool or surrounding area unless their feet are suitably covered. 

  • Persons with any infected skin lesion should not be allowed in the pool. 

  • Persons with a discharging ear infection should not be allowed in the pool.

Hygiene for Spectators

  • No shoes on poolside, overshoes may be worn. 

  • No food or drink on poolside, water is permitted.

  • No buggies or pushchairs are to be brought onto poolside. 

Pool Safety

  • In the event of an emergency, the person in charge will blow a single long blast on a whistle. 

  • All swimmers and spectators will immediately stop what they are doing and wait quietly for further instructions. 

  • Should it be necessary to clear the pool, when the instruction is given, all swimmers will move to the sides of the pool, leave the water and stand back from the side. Swimmers will remain standing at all times. 

  • Should it be necessary to evacuate the building, no attempt should be made to recover possessions from the changing rooms or anywhere else within the building. 

  • There is a set of procedures for evacuation. In all instances where it is necessary to evacuate the building, a member of staff will take charge once the swimmers have left the water. 

  • The pool, at the point of access, together with safety signage, will display a statutory disclaimer. 

  • Lifesaving equipment is provided on the poolside e.g. a reach pole. 

Safeguarding Policy

Available on request. 

Parents & Swimmers

We ask that you as Parents & Swimmers agree with the following: 

  • Complete and return the Registration form as requested and provide details of any relevant health conditions/concerns. 

  • Report any changes in the state of your child’s health to the teacher before the lesson.

  • Ensure that Paige’s Swim School has up-to-date contact details as required.

  • Ensure that your child is prompt for their lessons and is well enough to participate fully in the lesson. Swimmers must be in a clean state before entering the pool.

  • Ensure that the swimmers have the appropriate swimwear and swimming hats with them if necessary. Jewellery should not be worn in the water. The parent/guardian is responsible for the safekeeping of any valuables.

  • Ensure the Lead instructor knows if a child is being looked after by someone other than their usual adult. Staff will stay with a child who has not been collected if left alone without any notice to the team, but if they are unable to contact parents, they will follow safeguarding guidelines and contact the local police to find the best course of action.

  • To obey instructions given by the Teacher(s) and comply with any safety regulations. No running or pushing is allowed.

  • To consistently display high standards of behaviour and report poor behaviour by others to an appropriate member of staff.

  • To ensure a member of Paige’s Swim School is present before entering the pool building. Swimmers should not enter the water unless directed to do so by a Teacher. Floats and swimming aids should only be used under the instruction and supervision of the Teacher.

  • No running is permitted on the premises. Children not swimming are the responsibility of the parent/guardian and must remain with them at all times. The School and Playgrounds are out of bounds and the parent/guardian will be held responsible for any damage to school property caused by the child in their care.

  • As space is limited, the changing area should be vacated as quickly as possible and the number of spectators kept to a minimum.


  • All payments for a new booking must be made to confirm the booking. Invoices are sent via email and must be settled by the date shown.

  • All payments for a renewal booking must be paid in full by the deadline set to confirm the space.

  • Payments can be made by BACS transfer or cash. 

  • Refunds are ordinarily not issued. However, these may be granted at the discretion of Paige’s Swim School, on a case-by-case basis. 

  • If, for any reason, Paige’s Swim School needs to cancel a swimming lesson, the lesson will be rearranged. When this is not possible, a refund will be given. 

  • If a participant is unable to continue any scheduled swimming lessons for medical reasons, a refund will be issued for the lessons the participant has been unable to take, provided that reasonable evidence is provided (such as a letter or note from the participant’s doctor).

  • You can cancel all swimming courses bought within seven days of purchase of the relevant swim product, provided the lessons have not started and/or you have not taken any lessons.

  • Whilst you are at the venue, we ask you to respect all property. All access to any site and any surroundings will be at your own risk. No children must use any of the venue’s property. If so, this will again be at the participant's own risk. Once you enter the swimming pool, you will be under our responsibility and care.

  • Terms and Conditions can be updated with 2 weeks’ notice and will be assumed read and accepted if no reply has been received within 2 weeks of issuing.


You provide personal information by completing our booking form. The information you give us includes name, date of birth, family data, phone number, email address, postal address, and financial information. This data is necessary for our legitimate interests and for us to fulfil our contractual obligations to you, and we rely on this as a lawful basis to use and process the data described above. We only keep your personal information for as long as is necessary for our original legitimate purpose for collecting the information and for as long as we have your permission to keep it. 

By accepting the above terms and conditions, you agree to all points above and consent to your data being kept by Paige’s Swim School for the duration of your contract with the school. 

Safeguarding Policy

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The purpose and scope of this policy statement is 
The purpose of this policy statement is:
• to protect children and young people who receive swimming lessons from Paige's Swim School from harm. This includes the children of adults who attend our swimming lessons. 
- To provide staff and volunteers, as well as children and young people and their
families, with the overarching principles that guide our approach to child

This policy applies to anyone working on behalf of Paige's Swim School,
including owners, teachers, paid staff, volunteers and students.

Legal framework
This policy has been drawn up based on legislation, policy and guidance that
seeks to protect children in England. A summary of the key legislation and guidance is available from

Supporting documents
This policy statement should be read alongside our organisational policies, procedures,
guidance and other related documents:
• role description for the designated safeguarding officer
• dealing with disclosures and concerns about a child or young person
• managing allegations against staff and volunteers
• recording concerns and information sharing
• child protection records retention and storage
• code of conduct for staff and volunteers
• behaviour codes for children and young people
• photography and sharing images guidance
• safer recruitment
• online safety
• anti-bullying
• managing complaints
• whistleblowing
• health and safety
• induction, training, supervision and support
• adult to child supervision ratios.


We believe that:
• children and young people should never experience abuse of any kind
• we have a responsibility to promote the welfare of all children and young people, to keep them safe and to practise in a way that protects them.

We recognise that:
• the welfare of children is paramount in all the work we do and in all the
• decisions we take
• working in partnership with children, young people, their parents, carers and other agencies are essential in promoting young people’s welfare
• all children, regardless of age, disability, gender reassignment, race, religion or belief, sex, or sexual orientation have an equal right to protection from all types of harm or abuse
• some children are additionally vulnerable because of the impact of previous experiences, their level of dependency, communication needs or other issues extra safeguards may be needed to keep children who are additionally vulnerable safe from abuse.


Find out more about:
• safeguarding children who come from Black, Asian and minoritised
ethnic communities
• safeguarding d/Deaf and disabled children and young people
• safeguarding LGBTQ+ children and young people
• safeguarding children with special educational needs and disabilities

We will seek to keep children and young people safe by:
• valuing, listening to and respecting them
• appointing a nominated child protection lead for children and young people, a deputy and a lead trustee/board member for safeguarding
• adopting child protection and safeguarding best practices through our policies, procedures and code of conduct for staff and volunteers
• developing and implementing an effective online safety policy and related
• Provide effective management for staff and volunteers through supervision,
support, training and quality assurance measures so that all staff and volunteers know about and follow our policies, procedures and behaviour codes confidently and competently
• recruiting and selecting staff and volunteers safely, ensuring all necessary checks are made
• recording, storing and using information professionally and securely, in line
with data protection legislation and guidance [more information about this is
available from the Information Commissioner’s Office:
• sharing information about safeguarding and good practice with children and their families via leaflets, posters, group work and one-to-one discussions
• making sure that children, young people and their families know where to go for help if they have a concern
• using our safeguarding and child protection procedures to share concerns and relevant information with agencies who need to know, and involving children,
young people, parents, families and carers appropriately
• using our procedures to manage any allegations against staff and volunteers appropriately
• creating and maintaining an anti-bullying environment and ensuring that we have a policy and procedure to help us deal effectively with any bullying that does arise
• ensuring that we have effective complaints and whistleblowing measures in place
• ensuring that we provide a safe physical environment for our children, young people, staff and volunteers, by applying health and safety measures in accordance with the law and regulatory guidance
• building a safeguarding culture where staff and volunteers, children, young people and their families, treat each other with respect and are comfortable about sharing concerns.


Contact details
Nominated child protection lead
Deputy child protection lead(s)
Trustee/Senior lead for safeguarding and child protection

NSPCC Helpline
0808 800 5000

We are committed to reviewing our policy and good practice annually.
This policy was last reviewed on: …………………………………………………………………………(date)
Signed: …………………………………………………………………………
[this should be signed by the most senior person with responsibility for safeguarding
in your organisation, for example, the safeguarding lead on your board of trustees].
Date: …………………………………………………………………………
More ways to help you protect children
Take our online course Child Protection: an introduction
Sign up for our weekly safeguarding current awareness newsletter
View more information and resources for voluntary and community

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